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FAQ

FAQ on Corporate Internet Banking

  1. What is Corporate Internet Banking?

    Corporate Internet Banking (CINB) of State Bank of Mysore is the channel which facilitates Corporate Customers (any non- individual customer such as firms, companies, trusts, partnerships, proprietorship concerns etc.) to carry out banking activities online anywhere and anytime, aided with the power and convenience of the internet.

  2. Who can avail CINB?

    For the purpose of Corporate Internet Banking, any non-individual customer, whether it is a single man enterprise, small business enterprise, firm, trust, institution, Government organization or large conglomerate is treated as a Corporate. Any Corporate maintaining account with any branch of State Bank of Mysore can avail CINB.

  3. How to access CINB site?

    Visit online banking site of SBM at retail.onlinesbm.com. Click on 'Corporate Banking' tab to land on the CINB home page.

  4. Whether all branches of SBM can provide CINB facility?

    Yes CINB facility will be made available by all branches of SBM across the country.

  5. Can CINB be made available to individual (personal Banking) customers?

    No. Corporate Internet Banking as the name itself indicates is meant exclusively for Corporate customers (non individuals). For individual customers Retail Internet Banking facility is separately available.

  6. I have availed Internet Banking facility on my SB/CA account as an individual. How does the CINB differ from that?

    Retail internet banking is a single user product whereas CINB (Khata plus, Vyapaar and Vistaar) provide for multiple users with varying powers as per requirement of the Corporate. In fact under CINB the Corporate gets the capability to grant discretionary access to banking accounts by internal users and dynamically manage permissions to banking transactions and monitor them.

  7. How safe/secure is our net banking account?

    The Internet banking portal of SBM, retail.onlinesbm.com is a highly secure, verisign certified site with the transaction data travelling encrypted via an SSL medium (256-bit SSL tunnel), the highest level of security on the internet. The advanced EV-SSL Certificate provides evidence of authenticity to the website which safeguards users from accessing through unauthorised sites.

  8. Corporates vary in size and constitution - from small single person entities to large conglomerates. Does SBM provide net banking facilities to all of us?

    Yes, at SBM, we understand the banking requirements of the various corporates according to the size and complexity. Hence we have designed a variety of Internet Banking products to suit the varying needs of different target groups. You can choose the product among the following that suits your needs best.

    1. Khata - This is a single user enquiry product meant for small firms or institutions who maintain accounts with only one branch of SBM and who wish to do only online enquiry and downloading of account statements. Online transactions are not allowed in this product.
    2. Khata Plus - This is a multi-user enquiry product meant for slightly larger firms or institutions banking with multiple branches of SBM. This provides enquiry facility to multiple users of the organization. Online transactions are not allowed in this product either.
    3. Saral - This is a simplified single user transactional product ideally suited for sole proprietorship concerns, micro enterprises or individual businessmen who require online transaction facility in their business accounts. The product provides transaction rights to the user involving transfer of funds to own or third party accounts up to a limit of Rs.5 lakhs per day. Both intra and inter bank transactions are supported.
    4. Vyapaar - This is a multi-user transactional product meant for small and medium enterprises and organisations maintaining accounts with a single branch of SBM and who wish to provide discretionary access/ transaction rights to their users. The Administrator of the Corporate creates other corporate users and assigns rights to them for different accounts up to a maximum transaction amount of Rs 50.00 lacs per transaction. There will not be any ceiling on the number of transactions per day.
    5. Vistaar - This is a complete internet banking suite for large and very large corporates, Government organisations and Institutions. The facility enables multiple users to have discretionary access / transaction rights across accounts with various branches. The Corporate Administrator creates other users and assigns rights to them for different accounts up to a maximum transaction amount of Rs 500.00 crore per transaction. There will not be any ceiling on the number of transactions per day.
  9. What is the difference between Khata and Khata Plus? Names sound similar.
    1. Khata is a single user enquiry facility of CINB. Accounts linked to one Customer number alone can be viewed in this facility. It cannot be upgraded to other products like Vyapaar or Vistaar.
    2. Khata plus is multi user enquiry facility. This is meant for corporates having multiple users and banking with more than one branch of SBM. Here accounts opened under several Customer numbers can be mapped to one corporate ID. Also, the corporate Administrator can give discretionary rights to the users to view accounts and download statements.
  10. How do we apply for CINB facility? Where do we get the requisite forms?

    You can approach the SBM branch where your account is maintained for availing any one of the variants of Corporate Internet Banking mentioned above at question no. 8. The registration forms required for the various products can be downloaded from our online banking website retail.onlinesbm.com through the link "Registration Forms" provided at the top of the Home Page of Corporate Internet Banking. Forms duly filled and accompanied with Board Resolution, wherever required, should be submitted to the branch.

  11. Who are the various role holders in the multi user products-Khata Plus, Vyapaar and Vistaar?

    The list of possible role holders in CINB is as follows:

    1. Regulator - Role of Regulator is unique to Vistaar facility. He is the executive controller of the Corporate. He defines the overall profile of the corporate in CINB. He cannot view or transact on any account in CINB.
    2. Administrator - Role of Administrator is mandatory in Khata Plus, Vyapaar and Vistaar. He exercises management control. He creates the other users and provides them access rights to the corporate accounts. He also defines their financial powers to transact on these accounts.
    3. Enquirer - He can only view and download statements of the accounts mapped to him by the Administrator
    4. Maker - He is the creator of the transaction. Role applicable to Vyapaar and Vistaar
    5. Authorizer - He authorizes transactions created by the maker. His authorisation rights are defined by the Administrator. This role is again applicable to Vyapaar and Vistaar
    6. Uploader - This is an optional role in Vyapaar and Vistaar. He uploads files containing bulk transaction is a pre-defined file structure
    7. Auditor - This is an optional role in Vistaar. He takes a second look at the transactions and audits them post facto
    8. Approver - This again is an optional role in Vistaar. Approver checks the transaction before authorisation
    9. Super Enquirer - He has rights to enquire any account of the corporate maintained at any branch. This role is also optional
  12. Which role holders will be created by the branch?

    The Branch will create a Corporate ID and provide User ID and password for the following corporate role holders.

    1. Vistaar : Regulator and Administrator
    2. Vyapaar and Khata Plus : Administrator
    3. Khata and Saral : User
  13. We wish to get the User ID and password immediately after our application is accepted by the Branch. Is this possible?

    Yes. The User ID and Password may be issued by means of Pre Printed Kit which is handed over to the respective user against his/her acknowledgment.

  14. The senior officials of our corporate will not be able to visit the branch to collect the User ID and password. Is there an alternative?

    Yes. In case the user is unable to visit the branch personally for receiving Pre Printed Kit, the Username and Password can be sent separately through dispatch mode.

  15. I have a sole proprietorship concern. Can I get CINB with only enquiry rights?

    Yes. If you wish to use CINB for enquiry only, you can avail Khata facility.

  16. I have a sole proprietorship concern. Can I get CINB with transaction rights?

    Yes. You can avail 'Saral' facility. As explained at question No 3 above this is a single user, transactional product.

  17. What transaction facilities are available through 'Saral''?
    1. Single user operated, user friendly and simple.
    2. Transaction rights on the accounts.
    3. Facility to view account information and download account statement of your account.
    4. Facility to transfer your funds to
      1. SBM accounts(other than your own accounts) ---Consolidated limit per day Rs.5.00 Lacs
      2. Other Bank Accounts (RTGS/NEFT) --- Consolidated limit per day Rs.5.00 Lacs
      3. Merchant Payments --- Consolidated limit per day Rs.5.00 Lacs

    In a single day the total amount transferred to these three categories should not exceed Rs.5.00 lacs.

    1. Facility to transfer funds to your own accounts.
      1. Maintained in the same branch upto Rs.25.00 lacs per day
      2. Maintained in different branches upto Rs.10.00 lacs per day
    2. Facility for making request for DD issue and Bill Payment upto Rs. 5.00 lacs per day(Consolidated limit of Rs.5.00 lacs, i.e on a single day the total amount of Demand Draft request and Bill payments should not exceed Rs.5.00 lcas.)
    3. I-collect payment upto Rs.10.00 lacs per day.
    4. Supplier payment upto Rs.25.00 lacs per day.
    5. Facility to participate in e-auction for government departments upto Rs.1.00 Crore per day.
    6. Facility to make payments to govt. and semi-govt. institutions including taxes, statutory dues such as ESIC, EPF, including OLTAS, CBEC and ICEGATE upto Rs.2 Crores per day.
    7. User can manage the display of his/her accounts through hide / unhide functionality.
    8. Facility for online enquiry of transaction status.
    9. Facility to schedule transactions for a later date.
    10. Facility to set account nicknames.
    11. Facility to set beneficiary level limits.
    12. Facility to set separate limits for DD issue request and tax transactions
  18. We are a Partnership concern. Which CINB product is applicable to us?

    You can avail Vyapaar facility. The product provides transaction rights. If however, you choose to use CINB for enquiry purpose alone, you may opt for Khata Plus.

  19. We had availed Khata facility some years ago. Now we need transaction rights. How do we get transaction rights?

    Khata facility cannot be upgraded to other facilities with transaction rights. However, corporates who have availed Khata can register for Saral, Vyapaar or Vistaar depending on their constitution and requirements after requesting the branch to deactivate Khata facility.

  20. We have availed Khata Plus facility. Can we get transaction rights?

    Yes. Khata Plus can be upgraded to Vyapaar or Vistaar. These two variants provide transaction rights. Up-gradation is done by the branch.

  21. The Corporate maintains accounts with several branches of SBM. Can all these be linked to one CINB facility?

    Yes. Khata plus (enquiry only) and Vistaar facilities allow accounts in various branches to be mapped to one Corporate ID.

  22. Our company has units in various parts of the country and we maintain accounts with local branches of SBM. Can we avail INB for all our accounts? Can these accounts be managed by our local offices on CINB?

    Yes. Under Khata Plus (enquiry only) and Vistaar (transaction facility), the Corporate can opt for multiple admin mode. The accounts of the various units can be mapped to the respective administrators.

  23. What are the various facilities available under 'Vyapaar' and 'Vistaar' products?

    Following facilities/ types of transactions are enabled through our above transactional products

    1. Fund transfer to own or third party accounts in SBM (Intra bank fund transfer)
    2. Fund transfer to beneficiary accounts in other banks through RTGS/NEFT (Inter Bank fund transfer)
    3. Request for draft issue
    4. Payment to registered suppliers
    5. Various tax payments ( Direct, Indirect and State)
    6. Facility to schedule transactions
    7. Top up of Pre paid cards
    8. View and download of DEMAT holding statement
    9. MIS / reverse file facility (Reports generation)
    10. Bulk upload facility for payments of salary, tax, pre-paid cards top up, bills, remittances to intra and inter bank beneficiaries etc.
    11. E-collection facility
    12. Direct debit facility ( pull mode)
    13. Electronic Dealer and Vendor Finance
    14. IPO subscription facility through ASBA
    15. Facility for online trading of 'Currency Futures'
    16. Facility for online payment of EPF subscription
  24. Our company has a complex hierarchy of officials in Accounts department? Can this be replicated in CINB? Can we delegate powers to them in CINB as per our Corporate policy?

    Yes. CINB provides Corporates the capability to regulate user access to banking accounts by internal users and dynamically manage permissions to banking transactions and monitor them.

  25. We wish to avail CINB with transaction rights but at the same time we want transactions to be authorized by more than one person. Is it possible in CINB?

    Yes. The key security feature of CINB is the concept of maker and checker. Transactions are created by one of the users called the maker and authorised by one or more authorisers.

  26. We would like one our officials to take a look at the transactions after they are posted (post facto) for internal control audit purpose. Does CINB provide for that?

    Yes. The Vistaar facility has a unique /Auditor/ role who takes a look at the transactions post facto for audit purpose. However, this is an optional feature.

  27. Our corporate has a large number of users. Do we have the option to modify/delete/deactivate them in CINB?

    Yes. The Corporate Admin has powers to modify, delete, deactivate and reactivate users.

  28. Is it possible to upload transactions in bulk for salary, vendor payments etc.

    Yes. Corporates who have availed Vyapaar or Vistaar variants of CINB can use the bulk upload facility for a variety of transactions such as intra & inter bank transactions, salary payments, vendor payments, bill payments, tax payments etc.

  29. Are NEFT/RTGS transactions permitted in file upload?

    Yes. NEFT/ RTGS transactions can also be done in file mode.

  30. Whether file con contain single debit multiple credit records?

    Yes. Single debit and multiple credit file format is supported for intra bank, NEFT and RTGS transactions.

  31. Whether encrypted files can be uploaded?

    Yes. Upload of files encrypted using either symmetric keys or asymmetric keys (PKI) is supported.

  32. What are the Government transactions that we can make through CINB?

    Payments of Direct Taxes (OLTAS), Excise Duty payment, customs duty, Railway freight, online licence fee payment to DGFT, various State Government Taxes etc. are possible through CINB.

  33. Can we make payments to our suppliers through CINB?

    Yes. Corporates can make online payments to registered suppliers using CINB. The administrator of the dealer corporate should map the supplier through the appropriate menu in CINB. This has to be approved by the Supplier corporate. After approval supplier payments can be made.

  34. How do Corporates collect payments online from their dealers/customers through CINB?

    CINB facilitates e-collection of dues from dealers through direct debit whereby the supplier corporate availing Vistaar facility can directly debit the accounts of the dealers maintained at various branches of SBM.

    To avail this, the supplier corporate has to enter into a bipartite agreement with the bank. Based on this, the dealer will give a mandate to the supplier to debit his account up to a specific limit and period.

  35. Ours is an educational institution. Can we collect fees through CINB?

    Yes. Reputed educational institutions who have registered under Vyapaar or Vistaar variants of CINB can make use of the i-collect facility for fee collection.

  36. We are a charitable institution. Can we collect donations through CINB?

    Yes. Reputed institutions who have registered under Vyapaar or Vistaar variants of CINB can make use of the i-collect facility for collection of donations.

  37. Whether Non Agency Banks (NABs) who are not authorised to handle tax transactions can take the help of Corporate Internet Banking of SBM to remit taxes of their customers?

    Yes. NABs can register for Vistaar facility and can remit tax payments as file based transactions. Please note that NABs are not allowed to put through any other transactions in CINB.

FAQ on RTGS/NEFT Facility

  1. What is Inter Bank Transfer?

    Inter Bank Transfer is a special service that allows you to transfer funds electronically to accounts in other banks in India through:

    1. NEFT - The acronym "NEFT" stands for National Electronic Funds Transfer. Funds are transferred to the credit account with the other participating Bank using RBI's NEFT service. RBI acts as the service provider and transfers the credit to the other bank's account.
    2. RTGS - The acronym "RTGS" stands for Real Time Gross Settlement. The RTGS system facilitates transfer of funds from accounts in one bank to another on a "real time" and on "gross settlement" basis. The RTGS system is the fastest possible inter bank money transfer facility available through secure banking channels in India.
  2. What is the minimum / maximum amount for RTGS / NEFT transactions under Retail Internet Banking?
    Type Minimum Maximum
    RTGS Rs.2 Lakhs Rs. 5 Lakhs
    NEFT - Rs. 5 Lakhs
  3. What is the minimum / maximum amount for RTGS / NEFT transactions under Corporate Internet Banking?
    Type Minimum Maximum
    RTGS Rs.2 Lakhs No Limit
    NEFT No Minimum amount No Limit
  4. When does the beneficiary get the credit for a RTGS payment?

    Under normal circumstances the beneficiary bank's branch receives the funds in real time as soon as funds are transferred by the remitting bank.

  5. When does the beneficiary get the credit for a NEFT payment?

    The actual time taken to credit the beneficiary depends on the time taken by the beneficiary bank to process the payment.

  6. If an RTGS transaction is not credited to a beneficiary account, does the Remitter get back the money?

    Yes. If it is unable to credit the amount of the remittance to the account of the beneficiary for any reason, the beneficiary's bank has to return the money to the remitting bank within 2 hours. Once this amount is received back by the remitting bank, the amount is credited to the Remitter's account by the remitting bank branch.

  7. If an NEFT transaction is not credited to a beneficiary account, does the Remitter get back the money?

    Yes. If the money cannot be credited for any reason, the beneficiary's bank has to return the money to the remitting bank . Once this amount is received back by the remitting bank, the amount is credited to the Remitter's account by the remitting bank branch.

  8. At what time during the day /week is the RTGS & NEFT service is available?

    RTGS transactions will be sent to RBI based on the following schedule:

    Day Start Time End Time
    Monday to Working Saturday 8:00 hrs 16:00 hrs

    NEFT transactions will be sent to RBI based on the following schedule:

    Day Start Time End Time
    Monday to Working Saturday 7:00 hrs 18:30 hrs

    NEFT transactions are settled in batches based on the following timings:

    1. 12 settlements on weekdays - at 08:00, 09:00, 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00, 18:00 and 19:00 hrs.
    2. 6 settlements on Saturdays - at 08:00, 09:00, 10:00, 11:00, 12:00 and 13:00 hrs.

    Please note that all the above timings are based on Indian Standard Time (IST) only.

  9. What is the mandatory information required to make an RTGS & NEFT payment?

    The Remitter has to provide the following details:

    1. Amount to be remitted.
    2. Account number which is to be debited
    3. Name of the beneficiary bank.
    4. Name of the beneficiary.
    5. Account number of the beneficiary.
    6. Remarks or description, if any
    7. The IFSC code of the beneficiary branch
  10. How to find the IFSC code of the beneficiary branch?

    Based on simple search option- Location, Bank & Branch. The IFSC code will automatically be updated or if you know the IFSC code of the beneficiary bank, you can provide it directly.

  11. Do all bank branches in India provide RTGS & NEFT service?

    No. RTGS facility is enabled only in specific bank branches across India. You can view a list of these branches in the RBI website: www.rbi.org.in/Scripts/Bs_viewRTGS.aspx. NEFT is enabled only in specific bank branches across India. You can view a list of these branches in the RBI website: http://www.rbi.org.in/scripts/neft.aspx

  12. How do I go about using this service?
    1. You should be an active Internet Banking user with transaction rights.
    2. Log on to https://www.onlinesbm.com by using your SBM Internet Banking ID and Password.
    3. Click on the 'Manage Interbank Payee' link in the 'Profile' tab.
    4. Select the 'Add' option and provide the Beneficiary Name, Beneficiary Account Number, Beneficiary Bank and transfer limit to register the Beneficiary.
    5. IFSC code of the Beneficiary's bank can be keyed in by two ways:
      1. Click the IFSC Code option and a textbox is displayed where you can enter the 11 digit IFSC Code of the Beneficiary Bank.
      2. Click the Location option, the following are retrieved and displayed.
    6. Beneficiary Bank Name - Dropdown Menu
    7. Location - Dropdown Menu
    8. Branch - Dropdown Menu
    9. The confirm button will be enabled only after clicking the accept button in the terms and conditions window.
    10. After providing all the details, the beneficiary will be added. It will be shown whether the added beneficiary bank is RTGS or NEFT enabled.
    11. After adding the Beneficiary you will receive a high security password in your mobile number. This is done basically to double check your identity. Provide the password to authorize the Beneficiary. After a Beneficiary is authorized you can start transferring funds.
    12. You can proceed to make payments by clicking the 'Inter bank Transfer' link in the 'Payments/Transfers' tab.
    13. According to the transaction type selected (RTGS/NEFT), the credit account details will be displayed depending on whether the branch is RTGS or NEFT enabled or both.
    14. Select the Beneficiary from the list of registered Beneficiaries.
    15. You can either confirm or cancel the transaction.
  13. What are the service charges applicable for RTGS/NEFT transactions?

    Charges for RTGS / NEFT are as listed in the following table:

      Amount Service Charge
    RTGS Rs.2 lakhs to Rs.5 lakhs Rs.28/-
      Above Rs. 5 lakhs Rs.56/-
    NEFT Amount upto Rs.10000/- Rs.2.50/-
      From Rs.10001/- up to Rs.1 lakh Rs.5/-
      Above Rs.1 lakh to Rs.2 lakhs Rs.15/-
      Above Rs.2 lakhs Rs.25/-
  14. Whom I can contact, in case of non-credit or delay in credit to the beneficiary account for NEFT transaction?

    Please contact your bank/branch or the receiver bank/branch or the Customer Facilitation Service center of the banks. The Customer Facilitation Service details for NEFT can be downloaded from here

FAQ on EV - SSL Certificate

  1. What is Extended Validation SSL Certificate?

    Extended Validation Secure Sockets Layer (SSL) Certificates are special SSL Certificates that work with high security Web browsers to clearly identify a Web site's organizational identity. Extended Validation (EV) helps you make sure a Web site is genuine and verified.

    For example, if you use Microsoft Internet Explorer 7 to go to a Web site secured with an SSL Certificate that meets the Extended Validation Standard, IE7 will cause the URL address bar to turn green. A display next to the green bar will alternatively (toggle) display the organization name listed in the certificate and the Certificate Authority (VeriSign, for example).

    Green address bar
  2. Why Are (EV) SSL Certificates Being Implemented?

    Malicious and suspicious online activity, phishing attacks have dramatically increased in recent years, creating a heightened need for improved visibility of security.

    Before you share your confidential data online, you require proof of identification from a trusted source. The Extended Validation SSL Standard raises the bar on verification of SSL Certificates and enables visual displays in high security browsers. (EV) SSL Certificates empower you to protect yourself online.

  3. What are High Security Browsers?

    Users of high-security browsers will see visual cues that are triggered by the presence of an (EV) SSL Certificate. If you're familiar with red-light/green-light intersections, you'll understand the basic concept.

    1. Green tells you it's safe and the site is legitimate.
    2. Red tells you to stop, usually because the site isn't secure.

    The EV SSL certificate supports Microsoft Internet Explorer (IE) 7* and 8, Firefox 3 and Safari 3.2, Google Chrome and Flock. These versions and above are applicable.

    Other browsers are expected to offer Extended Validation visibility in upcoming releases. Older browsers will display Extended Validation SSL Certificates with the same security symbols as existing SSL Certificates.

    Browser EV-SSL Indicator
    IE 7.0 & above IE7- address bar
    Mozilla Firefox 3.0 and above FireFox Address bar
    Opera 9.6 and above Opera Address Bar
    Chrome 3.0 chrome - green address bar
  4. How does EV-SSL work?
    1. Extended Validation -SSL, or EV-SSL for short, means that OnlineSBM site has undergone many rigorous checks to confirm its validity, and has been provided with a 'certificate of authenticity' which is recognized by high end browsers.
    2. In the majority of cases, this validation is shown in the browser address bar, displaying a 'traffic light' style response of green, or red. This feature gives you the added confidence of knowing the site you're using has been confirmed as genuine.
    3. The EV-SSL certificate of authenticity is recognised by most browsers, though there are variations in the way the different browsers display the validation.
    4. The majority of users running Internet Explorer versions 7 and 8 (IE7 and IE8), Mozilla Firefox 3, Opera 9.5 and Safari 3.2 will see the following 'traffic light' responses on their address bars:
      1. Authenticated websites will display a GREEN address bar plus a padlock symbol, referencing the certificate and the authenticated website provider.
      2. Websites identified as fraudulent and a phishing site, or as having a revoked or expired validation certificate, will display a RED address bar.
    5. Users running Internet Explorer 6 (IE6), Mozilla Firefox 2 will continue to see the standard address bar along with the padlock symbol. No 'traffic light' notification will be displayed.
    6. It is recommended that you upgrade your browser to a version that is compatible with EVSSL. You can upgrade your browser version from your browser providers' website.
  5. Why wouldn't the IE7 browser recognize EV?

    A browser identifies an SSL Certificate as authentic by checking if the certificate matches a valid SSL root resident on the client machine. VeriSign signs every EV SSL Certificate with two roots: an EV root and a traditional SSL root. With these two roots, every browser can identify a valid SSL root, even older browsers that do not yet recognize EV.

    IE7 is designed to recognize Extended Validation, but may not correctly display in Windows XP because the traditional SSL root is matched rather than the EV root. Windows XP systems do not automatically update the root store.

    Developed before the EV standard existed, Windows XP systems do not have the EV root locally resident unless it has been manually updated and, because the browser recognizes the traditional SSL root, it has no trigger to update the root store. VeriSign EV Upgrader technology, built directly into the VeriSign Secured Seal, will trigger this manual update. Explorer 7 on Vista is designed to automatically update the root store on a weekly basis and should always recognize an EV Certificate and display it appropriately.

    Source - www.verisign.com